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Payment
VISA, MasterCard, Eurocard, Maestro.
The payment terms are in accordance with the agreement you have established with Struers.
The invoice is mailed when the order is shipped.
Products
Webshop customers may purchase Struers consumables via the Webshop. If you would like to purchase equipment, accessories, or spare parts, please direct your purchase order or inquiry to your local sales representative, or call 440-871-0071.
Webshop
Regardless of whether or not you’ve purchased from Struers before, you will need a login to access the Webshop. Sign-up is easy!
All you need is an unique email address and basic information regarding your company. To begin, go to "Request account" in the top right menu of the website.
Provide the requested details regarding your personal contact information and the ship-to address of the company for which you typically purchase Struers consumables. You will be asked what role you are requesting in the Webshop:
- Buyer: If you are authorized to purchase on behalf of your company and authorized to approve the orders of others within your organization, select “Buyer”.
- Requester: If you want to select items for purchase, but need to submit your request to another individual within your organization for approval, select “Requester”.
- Dealer Buyer: Same as Buyer, but for Struers Dealers around the world.
- Dealer Requester: Same as Requester, but for Struers Dealers around the world.
If you indicate that you are not currently a Struers customer, you will be asked to provide personal contact information, shipping and billing addresses, and some additional information regarding your company. Click “Confirm” when done.
Within 24 hours (on workdays), your Webshop registration will be processed and you will receive an email with your password and login details.
Click on Login in the top of the Webshop and on the next page choose "Forgot your password?".
- Make sure you are logged out.
- Click Login.
- Once on the Login page, click at the bottom "Forgot / change your password".
- Enter your e-mail address.
- Click “Send reset link to email”. Make sure to check your Spam folder, or if your company uses a Firewall to whitelist webshop@struers.com.
- Follow the link in the email to set your new password.
When you agree to receive emails from the Webshop, this applies only to communication regarding your account in the Webshop. We will not send you promotional materials unless otherwise agreed.
If you would like to receive new product information, information regarding educational programs, etc., sign up here.
- If you are the administrator for your customer account, login and choose the company/location for which you want to add a user
- Mouse-over the company name on the top right side of your screen
- Click on “Customer Details”
- Click “Request Additional User” and provide contact information for the new user
- Then, select the companies/locations for which you want to grant access to that user by identifying the roles you would like the new user to have
- Click “Request Login”
- Within 24 hours (on workdays), your request will be processed and the requested user should receive an email from the Webshop providing him/her with login details
- Login to the Webshop
- Mouse-over your company’s name on the top right side of your screen
- Select the “User Details” link
- Click the “Request New Customer” link
- Provide the requested information and click “Finish”
- Within 24 hours (on workdays), you will receive confirmation that you are able to buy on behalf of the new company/location in the Webshop
- Mouse-over the company name on the top right side of your screen
- Click “Change” in the dialogue box that appears
- Select the location for which you intend to purchase by clicking “CHOOSE”
- Now, you can build a cart, view order history, etc. for the company/location you’ve chosen
Quick Order in Struers Webshop is intended for customers who know what they need to order and have the Struers catalog number for those items. It allows you to quickly add a lot of items to your cart and confirm your order prior to submitting.
Here is how:
- Login to the Webshop
- Go to basket
- Type in the Item no. you want to add to the basket and add
Add required items to your cart. Locate the Shopping Cart and click the “Check Out” icon.
Then, click “Email Quote” to have a detailed quotation emailed to the email address associated. When you are ready to purchase, log in to the Webshop again and proceed to check out your cart.
- Login to the Webshop
- Expand your account details in the upper right corner
- Click on User details
- Click on Order history
Orders
You can check the status of your order at any time by reviewing your order history. If your order status is “in process”, you can expect to receive your goods 1-4 workdays from the shipping date indicated on your order.
If your order status is “blocked”, it is likely due to past due invoices. Please have your accounting department contact us at e-shop@struers.com and we will be happy to help you resolve any issues and release your order.
Generally, you should receive your order within 1-4 workdays once you have received your 'Dispatched' update email. If you have not received your order and more than 5 workdays have passed since ordering, please contact Our support at e-shop@struers.com
Modifications or cancellation of Webshop orders should be addressed as soon as possible to e-shop@struers.com.
If your order has not yet shipped, we will gladly assist you with modifications/cancellations. Please note that, once goods have shipped, a re-stock fee may apply.
Shipping & Delievery
Struers will ship your orders by road (Shipments for dealers will be handled via the usual shipping methods)
At this time, collect shipment is not available.
We apologize for any inconvenience this may have caused. To return any incorrect items, simply pack them into their original packaging and contact our Webshop support team to arrange return/replacement. Please make sure to make an agreement with Customer Service before returning any goods. For more information, see “How do I return unneeded material to Struers?”
If you are missing an item that is not listed on your packing slip/dispatch note, please allow longer time for it to be delivered. Due to our extensive range of products, your items may be packed in separate parcels and will sometimes be delivered at different times. If in doubt, contact Webshop Support.
- Before you return goods to us, an RMA needs to be issued to you authorizing the return
- Please contact us at e-shop@struers.com to request a return and acquire an RMA
- Free: Order received by Struers
- In process: Order acknowledged and approved
- Blocked: Order is blocked for various reasons: credit limit exceeded, overdue invoices etc. Please contact Struers to unblock the order
- Complete: Order is shipped and invoiced
- Cancelled: Order is cancelled